Refund policy

At Driven Mind Apparel, every single product is unique and produced only once ordered. This means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Driven Mind Apparel offers a free replacement or a refund if you contact us within 30 days of product delivery.

1. Damaged or Defective Items

We pride ourselves on quality. If your product arrives damaged, or the print is defective, we will make it right.

  • The Process: You do not need to return the damaged item. Simply email us at sales@drivenmindapparel.com with a clear photo of the damage/defect.

  • The Resolution: Once verified, we will ship a replacement to you at no additional cost.

2. Size Exchanges & "Buyer's Remorse"

Because our products are made to order, we do not accept returns or exchanges for:

  • Ordering the wrong size (please check our size charts carefully!).

  • Ordering the wrong color.

  • Change of mind.

Please Note: If you are unsure about sizing, we highly recommend measuring a similar item you own and comparing it to the size chart on the product page before purchasing.

3. Lost in Transit

If your package is lost in transit, Driven Mind Apparel will cover the cost.

  • If the tracking status does not update for an extended period, or the carrier confirms it is lost, we will send a replacement free of charge.

  • Exception: If the tracking states "Delivered" but you cannot find it, we are unable to issue a refund or replacement. In this case, please contact the shipping carrier directly.

4. Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our production facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

5. Cancellations

Because our system is automated to ensure fast shipping, orders go into production very quickly. We can only accept cancellations within [e.g., 1 hour] of the order being placed. After that time, the production process has likely begun, and the order cannot be canceled.

How to Report an Issue

To start a claim for a damaged or lost item, please follow these steps:

  1. Email sales@drivenmindapparel.com within 30 days of the delivery date.

  2. Include your Order Number in the subject line.

  3. Attach a photo of the damaged product and a description of the issue.